Citizen's Charter



FMB CITIZEN'S CHARTER (2021, First Edition)


ADMINISTRATIVE AND FINANCE SERVICES
Internal and External
FMB-AF-01 Preparation of Payment of Claims
External
FMB-AF-02 Sale of Bidding Documents
FMB-RE-01 Issuance of Certified Copies of Documents (Forest Tenure Agreements, Permits and Others)
Internal
FMB-HR-01 Issuance of Certificate of Employment and Compensation
FMB-HR-02 Issuance of Service Record


TECHNICAL SERVICES
Internal and External
FMB-STAT-01 Request for Forestry Statistics and Other Related Statistical Services


Feedback and Complaint Mechanism
Procedure for Filing Feedback and Complaint
Client Satisfaction Survey Form (Online) / PDF format External or Internal
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